Refund policy

Last updated October 22, 2026

OMS Collective exams are digital and unlock the moment checkout finishes. Because of that, we fix real problems and refund when something is wrong with your purchase. We don't refund for a change of mind.

When we will fix it or refund you

• The exam won't load, or blocks are missing, and we can't fix it.
• You were charged twice for the same exam.
• The wrong exam unlocked after you paid.
• Your access stops working and it isn't because of anything you did.

How to ask

Email [email protected] within 14 days of your purchase. Include the email you used at checkout, your Stripe receipt number, and a short description of what went wrong. We'll reply with a fix or a refund.

When we can't refund

• You changed your mind, or your score or experience wasn't what you hoped, and the exam worked as described.
• The access was shared with someone else or used outside the license in our terms.

After a refund

Refunds go back to the card you paid with, through Stripe. The money can take several business days to show on your statement, depending on your bank. When a purchase is refunded, its access is turned off.

Older purchases

If you bought before the website had its own checkout, keep using the key you were given. If it stops working, email us the same way and we'll sort it out.